Garage Door Not Opening But Motor Running

Share This Post

Listen To The Motor Run

Garage Door Opener Motor Not Working Repair

Press the remote or the wall-mounted start switch, listen to the motor and watch the movement of the chain. If the motor hums, but the chain doesn’t move, that indicates a problem with the motor. If the motor works but the chain doesn’t move, the chain sprocket may need servicing. If nothing happens at all, the safety sensors may be out of alignment.

Garage Door Opener Remote Doesnt Work

In the same vein as the previous two problems, there can be times when you press the button on your remote, and the garage door doesnt move. Here are a few potential causes, and how to fix them:

Door Is Locked

Once again, it may be that your door is simply locked. Press the lock button on your wall switch and try using the remote again.

Batteries Are Dead

Like with the keypad, you may simply need to replace the batteries in your remote. Try installing new ones, and see if the door opens.

Remote Is Out of Range

Also, like the keypad, your remote sends a wireless signal to the motor. From too great a distance, that signal wont work. You may just be too far away make sure youre standing close enough to the motor when you use the remote.

Once more, the photo-eyes may be responsible, though only if the malfunction is limited solely to closing. Check the connection path, ensure alignment and wipe the lenses.

Door Doesnt Open Completely

When this is the issue, look first for one of these two problems:

  • The up-limit switch, mentioned earlier, may need to be moved closer to the motor unit. This is generally a level near the end of the track near the unit. When its too far away, the motor shuts off before the door is completely open. While this is rare, it sometimes occurs with a new installation.
  • Damaged or rusted rollers can also keep the door from opening fully. This is similar to the problem of the door reversing before touching the floor. Lubricate rusty rollers or replace damaged rollers.

Also Check: Genie Vs Chamberlain Garage Door Opener

Troubleshoot Your Garge Door For Problem

A jammed or broken garage door doesnt open when the motor is running. This is why check your garage door first if it is jammed or broken.

To check your garage door do this first.

Step 1: Disengage The Garage Door With Emergency Release

This is the first step to follow. You can disengage your garage door by pulling the emergency release rope down forcefully.

Normally it is located just a few inches down from the garage door opener. If you have any difficulty finding it, must check the user manual of your garage door opener.

Note: Make sure your garage door is completely closed before pulling the emergency release rope of your garage door opener.

This is very important because if you would disengage your garage door if it is open, it immediately falls down and could harm people standing just below it.

Also Read:Garage Door Wont Close With Remote But Will Open

Step 2: Try To Manually Open Your Garage Door When It Is Disengage With The Opener

Pulling the emergency release rope of your garage door opener will disengage your garage door from the opener motor. In this case, the motor runs but can not open or close your garage door.

After pulling down the emergency releasing rope, the next step is to try to open your garage door with your hand.

If the door is started to move upward, it means the fault is not with your garage door but with the opener.

Also Read:3 Working Ways To Trick Garage Door Sensors

Step 3: Broken Garage Door Springs

Step 5: Loose Pulleys And Cables

Reasons Why Your Garage Door Wont Open Or Close

Garage Door Opener Broken Gear

Home | Blog | 15 Reasons Why Your Garage Door Wont Open or Close

As the most frequently used entrance and exit in the average residential home, the garage door is subject to daily wear and tear. Consequently, a garage door is bound to have functional issues every now and then. Problems are most common in the winter when power outages occur. Homeowners in North Carolina and surrounding areas are all-too-familiar with such problems.

When a garage door wont function properly, the source of the problem could be in any number of given areas. Whether you have a garage door that wont open all the way or a garage door that wont open manually, it is best to know the most common causes of each problem and whether it is necessary to call a professional. Below are the 15 most common reasons why overhead doors wont open or close:

You May Like: Sears Garage Door Opener Parts

Check Garage Door Tracks And Rails

If the motor and controls work and the door still wont open, there may be a problem with such garage door parts as the tracks and rails.

  • The garage door opens and closes along a metal track that can malfunction if it goes out of alignment. Realign the track by loosening the screws that hold it to the frame. Use a rubber mallet to gently tap the track back into the correct position, using a level if needed to confirm straightness. Tighten the screws until the track is aligned.
  • If the steel or nylon rollers within the tracks are damaged or rusted, they can prevent the door from moving. Replace as needed.
  • Use a silicon spray to lubricate the rail along which runs the trolley carriage. Too much friction can prevent the door from opening smoothly.

Tip: In colder climates, lubricate the rail with lithium grease, especially in wintertime.

Learn how to troubleshoot a garage door to determine the source of common problems with opening and closing. If your door needs work down by a technician, consider our garage door repair services.

Need help identifying a tool or material to help you troubleshoot a garage door? Find products fast with image search in The Home Depot app. Snap a picture of an item you like and we’ll show you similar products.

A Jammed Emergency Release

First, check the condition of the emergency release handle. If it has jammed, the garage door opener will not work. If you see the chain or belt moving, but the garage door is not opening, the emergency release is probably stuck, preventing lift. Call in a technician to correct a stuck emergency release handle.

Read Also: Garage Door Lubricant Silicone Or Lithium

The Limit Setting Needs Adjustment

If the door closes but then immediately pops open again, you’ll need to check the limit settings, which help the mechanism determine how far to move the door to close it properly.

If the settings are off, the door will hit the ground before the opener believes it should. It will assume that it has hit an obstacle and will automatically backtrack to avoid damage. Check the owner’s manual or the buttons on the motor to adjust the limit settings. It may take some trial and error to get the setting just right.

  • Get a ladder and find the limit switch adjustment knob. Some models are labeled “up” and “down.” Consult your owner’s manual for help.
  • If your door isn’t closing, adjust it down. If it doesn’t go up, adjust it up. A full turn of the screw equals about two inches of door movement on most models.
  • It’s smart to make minimal adjustments so you don’t overdo it and end up slamming the door open or shut. Keep testing it to see if it works.
  • The Disconnect Switch Was Enabled

    Garage Door Won’t Move: Motor and Travel Troubleshooting

    If you can hear your garage door motor running for what seems like the full amount of time it normally would take to open or close the door, but the door doesnt move, chances are the disconnect switch has been enabled. Every garage door opener comes with a disconnect switch in case you lose power. This allows you to open or close the door manually so your car isnt stuck in the garage until the power comes back on.

    This switch is usually attached to a rope that can be pulled or a knob that can be turned to disconnect. Sometimes, this switch can accidentally come unhooked causing the door to be disconnected from the motor.

    However, if you lose power and use the disconnect switch, youll need to reattach it to use your garage door motor to open and close your door again. Open the door all the way and then reattach this hook. Then try opening or closing the door again with your transmitter, and you should be all set. It will be easiest to reattach this hook when your car is not in the garage, as youll need to place a step ladder underneath the motor to reach it.

    Recommended Reading: Lowe’s Garage Door Springs

    How To Open Your Garage Door Manually

  • Find the red cord on the mechanism that’s hooked to a lever. This is the emergency disconnect, and it should release the door and enable you to move it.
  • Yank the cord, then get down off the ladder.
  • Lift the door with both hands. If it doesn’t move, go back up to pull the red cord again.
  • Once you have it open, you’ll have to prop it up with something to prevent it from sliding down again.
  • If you’re outside and can’t get into a closed garage, you don’t have many options. You may have to call a locksmith or find a way to break in. As a preventative measure, it’s smart to install an emergency key release that allows you to release the emergency disconnect remotely so you can manually raise the door.

    This article is accurate and true to the best of the authors knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

    Common Garage Door Problems

    The average garage door opens and closes over 1,500 times a year. Thats a lot of heavy lifting over and over again. With all that use, its no surprise that garage door problems are a common headache for most homeowners. Fortunately, many common garage door problems have quick fixes that dont require professional assistance.

    Sometimes, even a reliable garage door will need significant repairs that you cant fix by pushing a few buttons. Here are some of the most common garage door problems and how to repair a garage door.

    Also Check: 6’6 Tall Garage Door

    Troubleshoot Remote Control Complications

    Another simple mistake is forgetting to check the remote controlâs batteries.

    If replacing the old batteries on the remote control solves the problem, we can be assured that the issue wont be requiring us to call for professionals.

    However, if the remote control still doesnât work the way it should after plugging in a new set of batteries, you may need to try buying a new remote unit.

    In such a case, the garage doorâs old remote control must have deprogrammed, which may have caused complications in which the signal connectivity from the remote to the system does not read.

    Your Operator’s Power Source Is Disrupted

    11 Most Common Reasons Why Your Garage Door Won

    Sometimes, people unplug their power source and then wonder why their garage door opener fails to work. Sounds ridiculous, I know, but it does happen. Make sure that your garage door opener is plugged into a working outlet. Outlets sometimes go out without warning, so you can check to see if the outlet is working by plugging another working electronic device into it. Also, check your circuit breaker, fuse, or GFCI.

    Broken Garage Door Torsion Spring

    Also Check: Chamberlain Myq Smart Garage Control

    Garage Door Motor: 8 Signs You Should Replace Your Garage Door Opener

    The garage door opener remains as an important part of the garage door system, and its important to know when its time to replace it. Here are 8 signs that indicate you should replace your garage door opener:

  • Your garage door opener is more than 15 years old.
  • If you have an opener thats over 15 years old, its time to start shopping for a new one. Even if its still working, it may not be as reliable as a newer model and could break down at any time.

  • It makes strange noises.
  • Some of the reasons for the strange noises could be that the openers gears are stripped or it needs to be lubricated. However, if you hear strange noises coming from your opener, its best to get a new one. Remember, you can opt for a new garage motor installation in Castle Rock, CO when you need a reliable opener.

  • The door doesnt open or close all the way.
  • If your opener is having trouble opening or closing the door completely, its a sign that it needs to be replaced. It could be an issue with the sensors, chains, or gears. But if you find yourself having to help the door open or close, its time for a new opener.

  • It reverses when it shouldnt.
  • Your opener has safety sensors that tell it to stop and reverse if something is in the way of the door. If these sensors are faulty, they could cause the door to reverse for no reason. If your opener isnt working properly, it may be time to get a new one.

  • The door opens or closes by itself.
  • It doesnt work with your smart home devices.
  • Garage Door Not Opening But Motor Running

    Experiencing problems with your garage door is common, especially if it has served you a long time. Dealing with a malfunction of the entire garage door system is one thing, but having a jammed garage door while the motor is running can be confusing.

    When your garage door is not opening but the motor is running, it usually indicates a disconnection between the garage door and opener. You might have pulled the emergency release cord and disengaged the trolley from the openers carriage. As a result, when you click your remote, the motor runs but doesnt communicate with the door.

    Therefore, before panicking, check if the trolley has disconnected from the carriage. You can re-engage the door by pulling the emergency cord downwards and towards the drive unit until the trolley clicks into position. Subsequently, click the remote to check whether the door opens.

    Otherwise, approach the situation with an open mind, considering that the problem could lie within the garage door, the motor, or the connection between the two.

    Lets start by troubleshooting the garage door.

    How to Troubleshoot the Garage Door

    You May Like: Garage Door Repair Elk Grove

    How To Fix A Garage Door Opener

    What do you do when your garage door wont open? You call a professional technician to inspect and repair your roof. An expert technician knows each part of these complex machines and can make recommendations on how to fix them. If you try to make any of these repairs yourself, you could seriously endanger yourself or your property.

    Before calling a professional, try these easy fixes:

    • Unplug the opener and plug it back in to reset the sensors.
    • Make sure the garage door isnt on the lock setting on your wall switch.
    • Move all objects away from the pathway of the photo-eye.
    • Clean the photo eye sensors with a damp cloth at least once a season.

    You can manually open your garage door by disengaging the automatic setting and lifting the door with both hands until you figure out why your electric garage door isnt opening. Also, be cautious and do not insert your fingers in between the sections of the panels.

    Contact Marvins Garage Doors For Service

    Garage Door Motor Not Working â Solved!

    As the largest, heaviest and most technologically complex entrance to your home, the garage door is one of the most important security features of your house. Whenever your garage door fails to function as expected, the problem should be serviced as soon as possible.

    Marvins Garage Doors provides 24-hour emergency service for homes in the Winston-Salem, Wilkesboro and Piedmont Triad of North Carolina. Contact Marvins Garage Doors whenever you need service for your garage door.

    You May Like: Single Story Garage With Living Quarters

    Inspect The Safety Sensors

    An ideal way to confirm safety sensor alignment is to check whether they are blinking green or red. Green lights indicate the sensors are in line, while red lights indicate an obstruction or misalignment.

    In this case, start by dusting the sensors with a cloth to eliminate dust particles and remove any obstruction from the doorway. If this doesnt solve the problem, re-align the sensors by loosening the screws and fastening them again. Consider positioning each of them six inches above the ground for accuracy.

    Garage Door Doesnt Open Or Close

    If your garage door seems unresponsive to whatever signal you send to it, it could be due to multiple reasons. First of all, check the remote and keypad batteries to rule them out as the source of the problem. If batteries are working fine, check the garage door opener unit to see if all lights are on and working. Otherwise, the motor could be disconnected from the power supply, or a fuse is down.

    Try to attend to these problems individually to start ruling out the cause of the problem. If none of this works, contact a professional to help you diagnose the problem.

    Recommended Reading: How To Set Garage Door Opener In Car

    What Do You Do When Your Electric Garage Door Wont Open

    Electrical appliances are bound to malfunction at some point, and your garage door isnt an exception. It is among the access points you use more frequently, which increases its likelihood of breaking down. However, before you fret, ensure the basics are in check by ensuring the power is on, and the remote control is within range.

    More importantly, check if you accidentally pulled the emergency release cord and failed to reinstate it to restore automatic operation. Also, eliminate any nearby devices interfering with the remotes signal and try replacing the batteries on the remote control or keypad.

    Check if the LED light on the wall console is blinking to confirm if you locked the opener from inside. In this case, long press the button on the wall console to unlock the door. Otherwise, reprogramming the remote should do the trick.

    If these dont remedy the situation, troubleshoot the garage door parts one at a time, starting with the track. Ensure it is intact and devoid of any debris that could obstruct the trolley. Follow up by checking for any gaps within the torsion springs, in which case you will have to seek professional assistance.

    Related Posts